With a new year come new ACA International education opportunities. From the CORE curriculum to the Hot Topic webinars, there is sure to be something that can help each member grow and learn in their work.
Check out our January resume and hot topics:
CORE curriculum
CORE seminars help you get appointments available through ACA, including through Designation Express, which allows members to work to get appointments on a consistent weekly agenda and network with ACA leaders and members.
For more information on the CORE Curriculum and Designation Express, visit our designations website.
Exceptional leadership
Being a leader presents unique challenges and opportunities. This webinar, led by Jay Gonsalves, IFCCE President of Action Collection Agencies Inc., will prepare you to recognize the basic principles of effective leadership, properly manage difficult situations, prioritize your roles and responsibilities, and set goals and strategies. to strengthen your leadership skills. .
The webinar is from 9:30 a.m. to 11:00 p.m. CST on January 4th. Visit the webinar website for more information and to register.
Advanced FDCPA issues
This course goes beyond the basics of the ACA Fair Debt Collection Practices Communication Act for the Accounts Receivable Management Industry and explores interpretations of the FDCPA trend in consumer lawsuits, court decisions and compliance actions. Joseph Adams, executive vice president of Hampton Pryor Group Inc., will explain how to use this knowledge to proactively improve your compliance program and therefore increase your accountability for the FDCPA and other consumer protection laws.
This webinar is from 9:30 a.m. to 11:00 p.m. CST on January 6th. Visit the webinar website for more information and to register.
Introduction to the compliance of the collection industry
This webinar will guide you through the complex network of regulatory bodies and advice to maintain a culture of compliance. In this course, Debra Ciskey, IFCCE, CACi Executive Vice President, will prepare you to do things like identify key regulators and laws within the debt collection industry, describe the benefits of implementing a compliance program with a Effective compliance management system and allocate talent, time and other resources effectively by clearly defining compliance roles and responsibilities.
This two-day webinar is from 2:30 to 4:00 p.m. CST on January 6 and 8. Visit the webinar website for more information and to register.
PCS Express: FDCPA Essentials for the ARM Industry
The FDCPA is the main federal law regulating the collection industry. As a professional debt collector, it is essential to know the rights of the consumer and their responsibilities under the FDCPA. This webinar, led by Debra Ciskey, IFCCE, CACi Executive Vice President, is required for various ACA appointments.
This two-day webinar is from noon to 1:30 pm CST on January 11th and 12th. Visit the webinar website for more information and to register.
Hey, coaches! Do you want superpowers? Earn your coaching specialist designation
In this course, Beth Conklin, director, organizational training and development for State Collection Service Inc., will explain how to become an ACA training specialist. Training specialists are authorized to use the official ACA Basic fundamentals training package with your own employees. Provide personalized, instructor-led training at any time on FDCPA Essentials and Essential Collection Skills and Techniques as incorporation or continuing education.
This webinar is from 9:30 a.m. to 11:00 a.m. CST on January 11, 13 and 15. Visit the webinar website for more information and to register.
Hot topics
Hot Topic webinars are designed to keep you up to date with the latest information on issues, rules and regulations affecting your business and focus on compliance, operations, training, collector development as well. as a “wildcard” webinar every month.
Don’t miss the money found.
Did you know that there is a $ 5.5 billion antitrust settlement granted by Visa / MasterCard? Any transaction between January 2004 and January 2020 is eligible. DCap Claims is a third party that has filed B2B antitrust liquidation claims that ACA has hired to assist its members in the process of filing a claim. Don’t miss this important informational seminar where Mark Valenti, Vice President of Business Development at DCap Claims, will share how easy it is to raise your funds.
This webinar is from 2pm to 3pm CST on January 6th. Visit the webinar website for more information and to register.
Do you know “Who” is on the call?
Everyone has a different personality, but there’s a way to tell who you’re talking to to choose the best way to approach them. People are often divided into four categories that can be easily identified at the beginning of a call if you know what to ask for and what to listen to. Learning what to pay attention to and how to answer can be the difference between a successful call or a complaint. In this session, Irene Hoheusle, vice president of collections and education for Account Recovery Specialists Inc., will review how to recognize who is on the call so you can adjust your conversation for the best results.
This webinar is from 2pm to 3pm CST on January 7th. Visit the webinar website for more information and to register.
Asset Buyers: Stop the 2021 container fire spread to 5-4-3-2-1. (Series 1)
Asset buyers play an important role in the credit ecosystem and in an ecosystem full of combustible risks. Tune in to this complementary webinar as our presenters, Leah Dempsey, ACA’s vice president and senior advocate for federal advocacy, and Donald Maurice Jr., Maurice Wutscher LLP’s attorney, discuss five emerging issues to watch out for in 2021.
This webinar is from 2pm to 3pm CST on January 11th. Visit the webinar website for more information and to register.
Create an income growth strategy that surprises your C-Suite
By the start of 2021, it is clear that strategies focused on reducing costs and maintaining business continuity will be key to survival in a post-pandemic economic climate. Tune in to this webinar, sponsored by Observe.AI, hosted by Pete Lee, vice president of sales and alliances at Observe.AI, and Melquin Troncoso, director of ERC’s Global QA, to learn how ERC has reduced costs while staying proactive in case of fraud. , streamlining overheads and increasing QA efficiency with Contact Center AI.
This webinar, free for members, takes place from 2-3pm CST on January 13th. Visit the webinar website for more information and to register.
Avoid the pitfalls of the potential payment portal
This webinar with Jessica Klander and Michael Klutho, shareholders of Bassford Remele, will review the risks associated with payment portals and offer tips and takeaways on how to reduce and manage these risks while optimizing the agency’s revenue.
This webinar is from 2-3pm CST on January 14th. Visit the webinar website for more information and to register.
Asset buyers: the impact of COVID on the purchase and settlement of assets (series no. 2)
Join us in the second part of our new Hot Topic series for ACA asset buyers as David Ludwig, president of the National Loan Exchange, explores what buyers experience with COVID-related inventory and pricing issues -19 and what they do about it.
This webinar is from 2-3pm CST on January 18th. Visit the webinar website for more information and to register.
Let it flow, let it flow, like having a successful call flow
Have you ever wondered what a call flow should look like? Have you ever wondered how or what you can change to improve call flow to help improve performance and ensure that all target areas are covered? Join Beth Conklin, director, organizational training and development at State Collection Service Inc., for a presentation on call flows, conversations, rebuttals, reverse cards, and other tips and tricks to elevate your current call flow to the next level.
This webinar is from 2-3pm CST on January 19th. Visit the webinar website for more information and to register.
Five main trends in error claims and omissions
QBE claims representatives Catherine Torrey, Carine Evers Tillman and Raelene Grotts, along with Bassford Remele shareholder Michael Klutho and Collectors Insurance Agency sales manager Dereck Tessmer, will discuss the top five claims trends and discuss the ways our members can help decrease or eliminate risk exposure. QBE sponsors this webinar and is free for members.
This webinar is from 2:00 pm CST on January 20th. Visit the webinar website for more information and to register.
Asset Buyers: Non-Traditional Licenses for Asset Buyers in 2021 (Series # 3)
In this webinar for asset buyers, learn the best licensing practices from Don Maurice, lawyer, and Eric Rosenkoetter, director of Maurice Wutscher LLP.
This webinar is from 2:00 pm CST on January 25th. Visit the webinar website for more information and to register.
If you are interested in speaking as part of ACA webinars, learn more here. Members interested in continuing education for their company through ACA are encouraged to sign up for the all-access training area, which provides access to all online education at a low price.
Check the ACA online event calendar for regular updates on Hot Topic training schedule and core curriculum. Updates are also available by subscribing to educational events and email notifications and ACA Daily through your My ACA profile at acainternational.org.
ACA core curriculum and current affairs offerings are also available for members to play or download.
Contact Member Services at [email protected] or 800-269-1607 for more information on the training area for all accesses.