Mercedes-Benz will recover nearly 1.3 MILLION vehicles in the United States due to problems with the emergency contact system that can give the wrong location to a car after an accident
- The automaker recalls 1.29 vehicles sold in the U.S. since 2016 as of April 6th
- An error was found in the eCall system sending the vehicle location in an accident
- The wrong location was being submitted, but can be fixed with a software update
- Mercedes plans to launch the update via antenna or at a dealership
Mercedes-Benz announced it will recover 1.29 million vehicles in the U.S. sold since 2016 due to faulty software that may not communicate the correct location of the vehicle in the event of an accident.
The withdrawal comes after Mercedes-Benz learned of an accident in Europe where the eCall automatic system sent the incorrect position of the vehicle.
The firm notes that it has not found the problem in the US, but is conducting the precautionary withdrawal.
Mercedes-Benz said it will notify affected owners and update the software systems at no cost, according to statements filed with the U.S. Department of Transportation. He hopes to begin the retreat on April 6th.
The withdrawal covers many vehicles from the 2016 to 2021 model years, including those classified CLA, GLA, GLE, GLS, SLC, A, GT, C, E, S, CLS, SL, B, GLB, GLC and Git.
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Mercedes-Benz announced it will recall 1.29 million vehicles sold since 2016 due to faulty software that may not communicate the correct location of the vehicle in the event of an accident. The image shows a 2018 Mercedes-Benz CLA that is included in the withdrawal
The vehicle manufacturer began an investigation in October 2019 and eventually found other similar events, but no incidents have been identified in the US.
Although the error has been detected, Mercedes-Benz says it is not aware of any personal injury or damage caused by the software problem.
The carmaker plans to launch a free software update by antenna or at a dealer.
Mercedes-Benz said that “a temporary collapse of the power supply of the communication module caused by a collision could cause the vehicle’s position during a potential emergency call to be incorrect.”
Mercedes-Benz said it will notify affected owners and update the software systems at no cost, according to statements filed with the U.S. Department of Transportation. He hopes to begin the retreat on April 6th. The image shows a GLA that is included in the withdrawal
The firm added that “other functions of the automatic and manual emergency call function remain fully operational.”
Mercedes-Benz in Europe, in October 2019, initiated an investigation based on a report from the Mercedes-Benz eCall center of a single instance in the European market where the automatic eCall system relayed an inaccurate position of the vehicle.
After a lengthy investigation that reviewed several software module combinations of the communication module, the company’s investigation showed additional similar events in which the position of the transmitted vehicle was incorrect.
The news comes just months after Mercedes-Benz recalled more than 30,000 vehicles in August for fear of a life-threatening solar roof failure.
The luxury car giant recalled the Class C, CLK and E models manufactured between 2000 and 2010.
“The durability of the joint between the solar roof glass panel and the sliding roof frame of some vehicles may not meet the specifications and the glass panel may separate from the vehicle,” the recall said.
“If the glass panel separates from the vehicle, there is a risk of an accident causing injury or death to other people on the road.”