Sony is towards class action lawsuit on his reported not respecting the warranty agreements of PlayStation 5 drivers with obvious “drift” defects.
In a lawsuit filed Feb. 12 in the southern district of New York, the Japanese conglomerate is accused of violating consumer fraud statutes and violating warranty agreements related to the PS5 DualSense Wireless the controllers, which according to demand have an obvious flaw that allows characters to move around the screen even when a user does not move the joystick of the controller.
Lmarc Turner, the main plaintiff in the complaint, states that he immediately experienced a drift problem with the driver after taking his PS5 home in early February. But after contacting customer service, According to reports, Turner was left with some lame tips on troubleshooting the faulty driver and not much else.
Finally, “[g]Given that his experience contacting Sony for the first time did not satisfactorily address the issue of drift, “Turner bought. another DualSense driver for $ 69.99 a few days later, though “It had [he] having been aware of the drift defect before buying your PS5, otherwise you would not have bought the PS5 or paid substantially less for it,“The complaint says.
The lawsuit also claims this Sony had to know what diffusion it had the problem of drift occurred particularly “Consumer complaints online, complaints sent by consumers directly to it and through their own launch tests.”
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“This defect significantly interferes with the game and therefore compromises the basic functionality of the DualSense controller,” the complaint says.
DualSense drivers were released next to the PS5 console in November, with much resignation after running out through the reservation almost everywhere.
The lawsuit calls for Sony to launch a free replacement memory or program in order to replace the faulty drivers of all members of the class, and also requests payments for damages payable to consumers in order to compensate they to buy new drivers or any other out-of-pocket expenses to fix the alleged defect.