- The PS5 is still sold out in many countries, as Sony cannot manufacture enough gaming consoles to meet demand. But a lot of people have already bought a PlayStation 5 in time for Christmas. And some of them have identified an unexpected hardware problem that Sony needs to fix.
- The problem affects one of the features of the PS5, the new DualSense driver that offers a new haptic feedback system and adaptive activators.
- Some players have discovered that adaptive triggers can break during the game. The feature isn’t necessarily extended, but apparently Sony is aware that triggers can be set aside and offer replacements.
The PlayStation 5 is one of the most popular items of the holiday season, which isn’t much of a surprise. That’s what happens with a next-generation gaming console, especially in a year that ruined everything related to normal life. At one point, we weren’t even sure Sony would be able to make the PS5 and launch the device during the 2020 holiday season. But Sony pulled ahead, just as Microsoft did. Both companies launched their new consoles in time for Christmas, and both are still sold out in traditional stores. Meanwhile, the heaters commit slaughter to sell them on the black market. Whether you got a PS5 in time for Christmas or not, you should keep in mind that some gamers have started to find a problem with one of the main features of the PS5, which Sony may need time to fix.
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Sony quietly fixed one of the most annoying things about the PS5, but it was a software update. Now the console will warn you that you are playing the wrong version of the game and help you switch to the PS5 version. Any other software problem, Sony could easily fix it. But if it is a hardware problem, the solution will not be available immediately and would involve additional inconvenience.
The PS5 controller is one of the first features of the PS5 that Sony explained. The DualSense controller has a new name and design and offers a significant advantage over the Xbox controller. It includes a new haptic feedback system that allows the player to feel what is happening in the game when it comes to surfaces. Then there are the new adaptive triggers that are tighter or looser, depending on the context. You will feel the tension in the bow rope and the activators will tell you that a player in a sports game gets tired as the activators become harder to press. This is the kind of trick that can further enhance the gaming experience, allowing players to immerse themselves in their favorite titles like never before.
But then the triggers can break and the whole adaptive experience disappears. Per Hot Hardware, several players have started experiencing issues with the DualSense driver, reporting issues with adaptive triggers. Players participated in forums such as ResetEra to detail their experiences. This is what a forum member said on the subject:
A few days ago, I was circling Miles Morales when I heard that the R2 was released and I immediately let go. It was as if everything that caused the trigger to “resist” broke, making it a normal, non-adaptive trigger again.
Now, considering I have less than 50 hours of gaming on the PS5 and have always taken very good care of my devices, this was unexpected, to say the least. So I started researching to see the spread of this problem. And I would say it’s pretty widespread.
The same user explains that many others have complained on social media and some say it is a problem with a spring that can be evicted. Anyone can fix the problem, but it involves tearing up the driver, as seen in the video at the end of the post. This is not what all PS5 gamers should or should not consider.
Apparently, Sony will fix the problem and the company already knows what the problem may be, according to the same ResetEra user:
I myself have just contacted PlayStation support to request a replacement, as it is still guaranteed (and opening the device would override it, where I live, not all countries have laws on decent consumption). You don’t need to send the whole system to Sony, just the faulty driver. According to the agent, the “repair” process can take between seven and ten days, and another five for shipping. They should send you an email requesting proof of purchase and a tracking message with a prepaid shipping code valid for up to 30 days, which you have just submitted to the post office (these steps may vary depending on your country / region)).
Since I already had someone on the phone, I asked if there were other people they had contacted to support the same issue, as there were a considerable number of reports online. The agent responded that “some” users were calling them about issues with their DualSense drivers. My anecdotal evidence that is related to the trigger is that the agent asked if he had been sidelined when I said there was a problem. He had only mentioned that he had heard a snapshot and that the shutter did not work properly afterwards. Take it however you want.
The thread has about 11 pages of answers, which also indicate interest in the question. Some say they have experienced similar problems. Others say no.
Sony would not be the first console maker concerned about driver issues. Nintendo had a good deal of problems with Switch controllers, which developed a “drift” problem. They would detect the entrance where there was none. Hopefully, Sony can find a way to prevent the problem from affecting future batches of DualSense drivers.
Chris Smith began writing about gadgets as a hobby, and before he knew it, he was sharing his views on technology issues with readers around the world. Whenever he doesn’t write about gadgets, he can’t get away from them, even though he tries desperately. But this is not necessarily a bad thing.