A viewer who shared a photo of his email said his average bill is $ 52, but this time his email shows he owes $ 202,102.16. It is worth noting that the amount begins in 2021 and ends in 0216. February 16, 2021 was the date of the coldest point of this historic winter storm.
ABC13 addressed CenterPoint about the situation. CenterPoint initially responded that they were studying the situation.
They added: “Customers don’t owe that amount. We will update our customers and supports once we have a resolution.”
Just two hours later, a company spokesman told ABC13 that the emails were sent in error “due to a recent technical problem caused by the power outage in the Houston area.”
They promised to update customers later this afternoon.
SEE ALSO: Fake energy workers who want to get into homes without electricity, says HPD chief
Earlier in the week, Houston police warned residents about people pretending to be CenterPoint Energy workers to break into customers ’homes.
“We have reports of mockery impersonating [CenterPoint Energy] employees to access homes to victimize occupants, “wrote Art Chief Acevedo.” Restoring disruptions in our area due to the severe weather does not require entry into residences. “
On Tuesday, Texas Electric Reliability Council warned that scammers also go on social media to take advantage of the vulnerable, asking energy customers to send text messages to their private account numbers.
ERCOT said it does not need information from customers affected by the outages to turn the power back on.
The video above is from a previous story.
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