The state corporation CIMEX, Which manages much of the shops in Freely Convertible Currency (MLC) in Cuba, responded to customer complaints on Monday about the quality of coffee bought in at least one of its establishments.
“From the article published today Cubadebate, On the quality of Guantanamera coffee purchased in a commercial unit of the Cohíba hotel shop gallery (not corresponding to our chain) and the comments raised as a result of it itself, in which negative experiences are incorporated of another client in a unit ours (Vento and Santa Caterina) in this case on the Turquino coffee; the CIMEX Corporation wants to share with its customers that neither of the two coffee brands are produced by our organization, ”he said on social media.
“On the case associated with our unit, it was verified that a shipment of Turquino coffee was certainly received for sale 15 days ago and has been marketed, leaving 337 units in inventory,” he added.
According to the corporation “it was identified that in this period no complaint has been received in the unit, or in the branch, or centrally through the CIMEX channels on the quality of the Turquino coffee of the customer making the comment or any other “.
“In this sense, we ask our customers who have had a negative experience in this regard, to contact our chain through the channels enabled for this purpose,” he concluded.
After the CIMEX post, one user commented, “I don’t see any point in these sites, because when you call for any situation; rape or mistreatment of the customer; everyone says the response is 72 hours.”
“It’s disappointing that they think that this Turquino coffee in Santa Caterina is not true … I was a customer who passed it on to her and this coffee was an invention, like roasted green. On the 15th I wrote on the official website of Cimex and I never received an answer … I lost 7 MLC “, lamented another.
Recently, a Cuban doctor reported buying a packet of coffee beans at the MLC store in the Cohíba hotel where he found small bits and pieces of paper mixed with the product. The complaint was also shared by the pro-government platform Cubadebate.
“No one responds; there is no confidence in what is bought even in products like this that are sold in MLC even though it does not matter the currency in which it is marketed because the consumer deserves respect,” one user expressed.
Coffee is another product that has been added in recent years to the extensive list of shortages in the country. Cuba is not able to produce the 24,000 tons of coffee that are needed each year to cover domestic consumption. The product disappeared from the internal trade network before the coronavirus pandemic, forcing consumers to purchase only in foreign currency or resort to the informal market.
Stores in MLC, a currency basically obtained only by Cubans with relatives abroad, expanded as a “transitional” measure in the face of the crisis in the country exacerbated by COVID-19. In April, former governor Raúl Castro warned that such establishments they would last in Cuba until the national economy recovered.
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