Apple extends free repair eligibility for several older MacBook models that have known display issues.
First, Apple has expanded the 13-inch MacBook Pros Backlight service program for a year. The program offers free repairs for certain MacBook Pro 2016, 2017 and 2018 with backlight malfunction. The program began in May 2019 and Apple extended the free repair eligibility period to five years from the first retail sale. or three years from the start of the repair program, whichever is longer. This means customers now have at least until May 2022 to replace the backlight of their previous MacBook Pro.
The other extension is the anti-reflective coating repair feature for 12-inch MacBooks and MacBook Pros with Retina displays (12-inch variants released in 2016 and 2017). This problem has been around for almost nine years, but Apple began offering free repairs to affected customers in 2015 and then expanded coverage in 2017. Apple plans to continue offering free repairs to U.S. customers according to a internal note obtained and verified by MacRumors, but will not publicly announce the extension.
If the 13-inch MacBook Pro backlight malfunctions or the anti-reflective coating of the 12-inch MacBook or MacBook Pro is damaged, you can file a complaint through Apple’s support website to begin the process. repair. From there, you can take the broken MacBook to your local Apple store or authorized service provider, or mail it to Apple.
Please note that all 12-inch MacBooks and MacBook Pros must be mailed to Apple Support, even if you take them to an in-person store, so repairs to these models will take longer. MacRumors estimates that it may take up to a week to recover your MacBook after shipping.
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You can also request a refund for the cost of repairs if you have already paid to fix any of these issues. To qualify, your MacBook must be eligible for the applicable repair program and you will need a repair receipt.