Apple customers dissatisfied with the butterfly keyboards used in MacBook models from 2015 will be able to file a lawsuit against the Cupertino company, as the judge overseeing the case has given it appeal status. collective [PDF]. The suit covers anyone who has purchased a MacBook with a butterfly keyboard in California, New York, Florida, Illinois, New Jersey, Washington and Michigan.
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As he points out The Verge, Judge Edward Davila certified the case on March 8, but the order was sealed until last week. This demand will include those who bought a MacBook between 2015 and 2017, a MacBook Pro between 2016 and 2019, or a MacBook Air between 2018 and 2019.
The lawsuit was first filed in 2018, accusing Apple of hiding the fact that its 2015 and later MacBook models had keyboards prone to failure. Apple launched a repair program for all Macs with a butterfly keyboard, but complainants believe the repair program does not serve as an effective solution because spare keyboards also use butterfly mechanisms that can fail again.
Apple tried to dismiss the lawsuit in 2019, but was unsuccessful. The judge then said Apple should address claims that the repair program was inadequate or compensate customers for out-of-pocket repair costs.
Apple’s butterfly keyboards, first introduced in 2015, were a huge failure. There were countless complaints from MacBook, MacBook Pro and MacBook Air owners who saw their keyboards break, sometimes more than once. There were problems with the keys being stuck and repeated or they refused to work, with the problem being caused by a key failure after exposure to dust and other small particles.
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Apple tried several times to revamp the butterfly keyboard to make it more durable and launched an extensive repair program for MacBook owners with faulty keyboards, but eventually replaced the butterfly keyboard with a scissor-switched keyboard from of the 16-inch MacBook Pro introduced in 2019.
The butterfly keyboard is no longer used in any Mac product in Apple’s range, but there are still many people who stick with a MacBook manufactured from 2015 to 2019 that has a keyboard prone to failure. The lawsuit seeks damages for violations of consumer protection laws in the seven states included, and while the plaintiffs have not yet applied for national certification, the law firm behind the lawsuit is conducting a survey. to determine how many people might be affected.