| 08/04/2021 – 20:04 (GMT-4)
The Metropolitan Bank of Cuba clarified this Thursday that the millionaire sums in CUC that were reflected in the accounts Some Cuban banks this week were due to a system error and did not constitute a real balance.
In an official note posted by the agency on Facebook, they explained that the automatic mechanism designed to convert account balances from CUC to CUP at a rate of 1×24 as part of the Sorting task was the cause of the problem.
“As part of the measures within the Ordinance task, as of January 1, 2021, the balances of the CUC accounts of the TCPs became CUP at the exchange rate of 1 x 24. With l In order to process transactions in transit due to obligations and rights contracted by self-employed workers before January 1, 2021, the Bank designed an automatic mechanism that would allow these transactions to be processed in CUC to the new account in CUP with a maximum of one million CUC for 90 days. During this term the program worked properly, “the note explains.
“From April 1, 2021, due to an error in this process, the approved limit for this type of operation was displayed, only through the option of” Consult All Accounts “in Mobile Banking “, he emphasizes.
However, the entity states, “this limit was never available to the customer, nor recorded in their Statements of Accounts as it did not constitute a real balance. There was no risk that it would be used in any banking or commercial operation.”
He also says that this Thursday morning the error was corrected.
On the eve it transpired that some Cubans were dawning with an unexpected balance in their accounts the sum exceeded one million CUC.
Following the allegations on social media, various media outlets explained that these could be erroneous maneuvers associated with the so-called “economic order” and the conversions paired with the currency exchange process.
Banking staff advised account holders not to touch these balances until it has been clarified what has happened.
It is not the first time that an improper balance error has taken place in Cuban banks, automated systems seem to be less secure.
In early March, the independent media 14 and a half reported that a technical problem had affected the balance of accounts in national currency and foreign exchange of customers of Banco de Crédito y Comercio (Bandec) and Banco Popular de Ahorros (BPA), which operate with the Transfermóvil and EnZona applications in several provinces of country.
Also on this occasion several users reported losing some of their savings, while others received surprising amounts of money.
Last December, just before monetary unification took effect, the Cuban government announced that would freeze the bank accounts of people who wanted to exchange their CUCs for dollars or euros until the economy is activated, which means that in these accounts in CUC you can only deposit money and not withdraw, until there is monetary “support”.
We need your help:
Like you, thousands of Cubans they read and support CiberCuba’s independent journalism. Our editorial independence begins with our economic independence: no organization in any country finances CiberCuba. We make our own agenda, publish our opinions and give voice to all Cubans, without external influences.
Our newspaper has so far been funded only through advertising and equity, but that limits what we can do. That’s why we ask for your help. Your financial contribution will allow us to do more investigative journalism actions and increase the number of contributors who report from the island, while maintaining our editorial independence. Any contribution, big or small, will be very valuable for our future. From only $ 5 and with just one minute of your time you can collaborate with CiberCuba. Thanks.
contribute now