The CEO of CPS Energy says the outages have almost been resolved, working to curb the billing system

SAINT ANTHONY – Energy has also been restored in St. Anthony’s overnight and the cut-off situation is almost resolved after this week’s devastating winter storm.

CPS Energy CEO Paula Gold-Williams said Saturday morning during a briefing that the remaining outages are very low and not related to the winter weather, but are due to equipment failures or other problems.

However, overnight there was a disruption to 1,630 customers living near Cupples Road and Menefee Boulevard after a car hit one of the utility poles, according to Gold-Williams. The service of these customers has since been restored.

By 10 a.m., the CPS outage map shows that there are now fewer than 100 customers experiencing an outage. You can see the latest news on outages in the area here.

Gold-Williams said the energy company is also looking to help customers with its next bill, as concerns have arisen about a potential hike following this week’s weather crisis.

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“We have some challenges that we knew would happen with the cost that came up during that period,” Gold-Williams said. “We’re looking at the billing system, we’re really trying to curb that billing system.”

The “Manage My Account” portal on the CPS website will be inactive for a period of time and Gold-Williams said the energy company is trying to fix the system and eliminate this week’s impacts on service bills. public.

It is unclear how long the system will be idle and customers are not expected to pay their bills right now. According to Gold-Williams, customers will also not log out because they do not pay the bill.

In the future, Gold-Williams apologized deeply during Saturday’s briefing on behalf of the power company following the winter weather crisis.

“I am just sorry. I feel personally at CPS Energy, ”said Gold-Williams. “We never want to see this again, but we don’t really control the weather patterns that occur. But, we will do our best to step back and be self-critical and look for ways to do better.

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You can see the full briefing here.

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