Facebook users are gone Twitter and another social media Friday to report that they had been closed for no explicit reason to the big blue app. Memes and the phrase “So Facebook” quickly appeared during the incident, which the company apologized on Saturday.
Apparently, the massive departure of an unknown number of people was due to a “configuration change,” the company announced on Twitter. He did not explain much further. However, Engadget reported that it appeared that the people most affected by the incident were iPhone users who were using the version of the Facebook app. The media claimed that many users who used two-factor authentication via Facebook SMS had trouble logging back in.
Seconds Descending detector, which provides real-time cutting-edge information on digital services, thousands of people reported problems with Facebook on Friday. By Saturday, reports had dropped dramatically. At the time of publication, 87% of the most reported issues reported were session-related.
Many users who found themselves in this situation and used two-factor authentication were able to log back in, but often had to wait a while before receiving an SMS code. Some users had to upload images from their ID to regain access to their account, by Engadget.
G / O Media may receive a commission
Although Facebook claimed to have fixed the incident on Saturday, some users still reported that they could not log in. In response, Facebook targeted users reporting the problem on Twitter to your help center for more help. Interestingly, on Twitter Facebook specifically targeted users to one iPhone application help page, which could support the theory that this was an iPhone problem.
“On January 22, a change in settings caused some people to close their Facebook accounts,” Facebook said. USA Today on Saturday. “We investigated the problem and fixed it for everyone earlier today. Sorry for the inconvenience.”
Gizmodo contacted Facebook to ask if it had any additional comments on the matter given that some users still have trouble logging into their accounts.
“We are aware that some people are having trouble logging back in to their Facebook account after last night. Individual login issues may vary and we encourage anyone who may have any issues to visit our Help Center to get information about your specific situation, ”a Facebook spokesman said in an email, which included a link in your iPhone app help center page.
Updated 23/01/2021, 19:00 ET: This post has been updated with additional Facebook comments.