For a few months now, there have been complaints that it has been one of the products of the PC case company NZXT burning. This week, the company has finally apologized and withdrawn the case from its store.
The problems concerned his H1 case, which is basically a very large box, similar to the Xbox Series. How OC3D Report: “H1 PCIe Riser card screws appear to cause a short circuit and spark sparks, smoke is generated and burned to the H1 PCIe Rise card.”
One owner managed to film the short circuit that was taking place, with the following flames.
After initially failing to address the issue when it was first reported last year, and then introducing a half-correction that involved replacing some metal screws with nylon ones, NZXT has finally issued, mostly thanks to the Growing pressure from PC hardware sites a statement on your company’s site and they took more concrete steps to do so right.
This statement says (my emphasis):
For our community,
We are sorry.
Nylon screws were not the complete solution for H1 fire risk; they did not address the root cause of the problem. We didn’t consider scenarios in which someone could replace nylon screws with metal ones unknowingly. Our execution did not live up to the quality our community has expected of us.
We will remove the H1 from the NZXT Store i NZXT BLD. We will send redesigned Riser PCIe Gen3 kits for current H1s and help with installation for those who need them.
In the future, we will establish more robust and comprehensive design processes. From initial designs, QA, to additional testing, we are committed to the quality of our products and our response to your concerns.
We want to thank Steve from Gamers Nexus. He and his team brought to our attention the problem of someone replacing nylon screws with metal screws and raised the urgency surrounding him.