In an effort to be helpful, Verizon accidentally put his foot in his mouth on Sunday and backed off.
In a Sunday tweet, which was seen by the Virgin, Said Verizon Wireless CS to customers who, if they experienced more battery than usual, would have to turn on LTE. As Verge explains, the involvement of this tweet leads customers to turn off 5G on their phones.. Considering that of Verizon big push to 5G, this seems a little strange.
“Do you notice that the battery life is running out faster than normal?” Verizon wrote in the tweet. “One way to help conserve battery life is to enable LTE. Just go to Mobile> Mobile data options> Voice and data and tap LTE “.
He pointed out a user on Twitter this irony. Verizon replied to the user, however, did not actually heed their previous battery tips, instead choosing to talk about 5G speeds. The original tweet on how to preserve battery life by switching to LTE has since been deleted, although you can see the 5G answer low.
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Gizmodo contacted Verizon to ask for clarification on whether it was really telling customers to turn off 5G to preserve battery life. We will make sure to update this blog if we receive news.
How Mashable points out, 5G could be the cause of battery depletion in some phones. Many new features and technology do not work as originally planned, which is logical. Plus, 5G is one work in progress in the US Addressing it in a roundabout way is a bit disconcerting. Of course, if Verizon came out and said 5G could be the cause of battery depletion, some people might get it wrong, which is also understood the fanfare around 5G. But at least it would be the truth.
A quick search reveals that other companies have addressed this issue without creating a mess PR situation. Samsung, for example, dedicated a file support page to the problem of battery depletion in 5G service. The manufacturer acknowledged that this problem was legitimate and explained that it was due to this a limitation of current 5G networks, but this will improve as 5G networks expand. Huawei also directed the problem on a support page, which states that a 5G network consumes more bandwidth online and therefore more power can be consumed.
See Verizon, transparency is not that difficult.