How to tell if Verizon remembered your Jetpack access point

If you have one of three different models of an Ellipsis Jetpack hotspot (the same Jetpack hotspot you would have purchased from Verizon to give access to devices close to 4G connectivity), you’ll want to stop using them. Verizon recalls about 2.5 million of these hotspots due to the concern of its lithium-ion batteries it could overheat and cause a fire (or give you a decent burn).

The three models in question are the Ellipse Jetpack MHS900L, MHS900LS, i MHS900LPP. If you own one, you will want to take it the following steps before sending it to Verizon:

“If your device is turned off, turn it on so that affected Ellipsis Jetpack devices can receive automatic software updates that they will transmit:

1. Displays the device identification number (IMEI) on the scrolling screen, which will help you with the exchange
2. Prevent the device from charging while plugged in and turned on.

You know that the software update has been applied when you see the ID number (IMEI) scrolling on the device screen.

• Once the software update is applied, users should leave the device turned on while plugged in.
• When not in use, the device must be switched off, disconnected from the power source and stored safely until it receives the packaging to return the Ellipse Jetpack safely.

This IMEI number is crucial as this will get you through the recovery process with Verizon when you call 855-205-2627 or visit www.EllipsisJetpackRecall.expertinquiry.com To start. As part of the withdrawal, you’ll get a free access point to replace the dangerous Ellipse Jetpack, and you should also get a free return envelope to send your Jetpack to Verizon for disposal.

As indicated by the Consumer Product Safety Commission’s notice, Verizon has handled approximately fifteen reports of Jetpacks overheating, including six reports of fire damage and two burns. This is a fairly low number considering the number of Ellipse Jetpacks out there, but it’s not something you’ll want to delay if you have one. It couldn’t have been much easier to start the retreat at the end; don’t postpone it, or you’ll forget.