Verizon, along with the Consumer Product Safety Commission (CPSC), has posted a withdrawal of approximately 2.5 million Ellipsis Jetpack hotspots as they literally overheat.
So far, Verizon has received 15 reports of device overheating, of which six resulted fire damage to bedding or flooring, according to the CPSC. Two minor burn injuries were also reported. It looks like the problem is with the lithium ion battery, which can potentially heat up. By Verizon statement, the affected models are MHS900L, MHS900LS and MHS900LPP and were imported through Franklin Wireless Corp. The points of interest remembered are dark marine plastic, oval in shape and measuring 3.5 inches wide and 2.25 inches high. The units were sold at Verizon stores across the country to customers, as well as other stores and school districts, between April 2017 and March this year.
If you have one of these units, Verizon will offer you free replacements for an Orbic Speed device. You can also visit Verizon memory page for more details on changing the access point or call 855-205-2627.
Hotspots became a popular choice once the pandemic hit. In particular, they have served as a bandaid for schools trying to provide internet access for 17 million students who do not have internet at home for remote learning. If you have received any of the recalled Ellipsis Jetpack access points from a school, the CPSC recommends that you contact your school for further instructions and to send packages to send your device safely.
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Meanwhile, Verizon has released two streaming updates for affected devices. One allows you to more easily find the IMEI number of the device – which is needed to change the access point – while the other reduces the chances of overheating by preventing the device from charging while plugged in and connected.
Obviously, the best way to act is to return the device as soon as possible. However, if you are the only source of internet connectivity, there are some things you can do until you can get back. After receiving updates, the CPSC recommends, to leave the device turns on while plugged in. When not in use, it says the device should be turned off, unplugged, and stored in a fireproof area away from children. Verizon also recommends storing the device on “flat, solid, and resistant” surfaces and away from extreme temperatures. And while the problem is battery-related, consumers shouldn’t try to get rid of it themselves.